At Selected Fashion Lingerie Stores, we believe luxury should be effortless from selection to delivery. Below you’ll find answers to our most commonly asked questions about our premium lingerie collections and services.

Product Questions

What makes your lingerie collections special?
Our European-inspired lingerie combines exquisite craftsmanship with luxurious fabrics. From our signature Silk Collection to innovative Seamless Underwear, each piece is designed to offer both beauty and comfort. We particularly specialize in pieces that provide invisible perfection under clothing while maintaining seductive appeal.
How do I determine my size in your collections?
We provide detailed sizing charts for each category (Balcony & Half Cup, Bodies & Basques, etc.) on individual product pages. For shapewear and luxury sets, we recommend consulting our virtual fitting guide or contacting our customer service for personalized advice.
Are your luxury lingerie sets adjustable?
Most of our Luxury Lingerie Sets feature adjustable straps and multiple hook-and-eye closures to ensure the perfect fit. Our Seductive Lingerie line particularly focuses on customizable comfort without compromising on elegance.

Shipping & Delivery

What shipping options do you offer?
We provide two discreet shipping methods:
Express Shipping (10-15 business days): $12.95 USD via DHL/FedEx with 1-2 day processing
Complimentary Standard Shipping (15-25 business days): Free for orders over $50 via EMS
All packages ship from our Carmel, Indiana headquarters in signature discreet packaging.
Do you ship worldwide?
We proudly serve clients globally, excluding some Asian and remote regions. Whether you’re in New York, London, or Sydney, we deliver with the same European sophistication that defines our brand.
How can I track my order?
You’ll receive detailed tracking information via email once your order ships. Our system provides updates from dispatch to delivery, ensuring you know exactly when your luxury lingerie will arrive.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with original tags attached, and in resalable condition. For hygienic reasons, we cannot accept returns on Hosiery or Thongs & Luxury Thongs unless defective.
How do I initiate a return?
Please email our customer service at [email protected] with your order number and return request. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store complete credit card information on our servers, and PayPal transactions maintain their own robust security protocols.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours, excluding weekends and holidays. For urgent matters regarding existing orders, please include your order number in the subject line.
Do you offer gift services?
Our Lingerie Gifts collection is perfect for special occasions. While we use discreet packaging for all orders, we can include a personalized gift note upon request – simply add your message during checkout in the special instructions field.

We hope this addresses your questions about our luxury lingerie and services. Should you need further assistance, our customer service team is always delighted to help you experience the Selected Fashion difference.